Karma?

I have often toyed with the idea of Karma. Whether or not you believe in a higher power, God or what have you, almost everyone believes that there is balance in the universe. At some point, we will be rewarded for our thoughtful and kind behavior. I take this belief seriously for two reasons:
1) I'd rather err on the side of goodness.
2) It feels good to be thoughtful and kind.

In the past few days I have needed to speak with technical representatives about my website about 3 times. With each of these contacts I received a survey in my email to rate my experience.

Luckily, I was very pleased. As I filled out the surveys I thought about how important it was to do so. Not necessarily so the company can "improve customer service" but because the people who worked with me deserved the recognition.

I always take their name down and in the comments section of the survey I refer to him or her by name and explain specifically why I was happy with their help. I also thought about how I would respond if I was not pleased. I considered Karma. If I am not embellishing or speaking through my anger, I am erring on the side of goodness. This will hopefully be returned to me someday in some form when needed. If not it still feels good to be thoughtful and kind.

So, I want to encourage you to please fill out these surveys and use the following tips:
1) Use the reps. name whenever possible in your response
2) Seperate the rep. from the company if your problem cannot be resolved
3) Say something specific about why the rep. pleased you
4) If you were not happy with the rep. say so in an objective and helpful way

There are lots of other ways to let a company or service provier know you are happy/unhappy. But when that survey comes to your inbox consider Karma before you delete it.

Never miss an opportunity to have the Gods smile upon you!